"""Helpdesk / Support Desk module — Simorgh Phase 7.

Initial feature set:
- Tickets (multi-channel ingestion, lifecycle FSM via workflow engine)
- Queues (logical groupings, email-channel stubs)
- Agent Workspace (my-queue, team-queue, all-tickets views)
- Assignment (manual + round-robin ready)
- Replies & Internal Notes (unified TicketReply, ``is_internal`` flag)
- Escalation (field on Ticket + transition in workflow)
- Attachments (via platform_core.Attachment)
- Tags & Categories
- Basic SLA (policy → per-ticket first-response / resolution timers)
- Basic Portal (unauthenticated requester support)
- Basic Automation (event-triggered condition/action rules)

Future-compatible with: ITSM, Omnichannel, Knowledge Base, AI Assistant,
Asset Management, CMDB, Incident/Change Management.
"""